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Delivery & Returns

DELIVERY

Marintech Marketing delivers all stocked items within 1  to 3 working days. Courier costs are stated at the check-out with free for orders above $200. We deliver anywhere in Singapore, with the exception of offshore islands and restricted zones. (See full list below)

Orders are delivered between 9am and 5pm, Mon to Fri, not including public holidays. If orders are undelivered during the first try, our courier will contact you to arrange another delivery attempt. We will attempt delivery up to 3 times before returning your order to the warehouse. If you require additional delivery after that, another round of courier fees will have to be charged. Exceptional circumstances beyond our control such as bad weather or courier delays may cause your order to take longer to deliver.During peak season and sale periods, delivery may take a few more days. 

RETURNS

Our policy lasts 7 days. If 7days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods cannot be returned. We also do not accept products that are hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
* Gift cards
* Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 7 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at marintech@pacific.net.sg

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at marintech@pacific.net.sg and send your item to: 101 Kitchener Road, #02-14 Jalan Besar Plaza 208511, Singapore

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 101 Kitchener Road, #02-14 Jalan Besar Plaza 208511, Singapore

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.Fri




We do not deliver to the following Restricted Zones:

 

99958 Resort World at Sentosa109679 Resort World at Sentosa (OFFICE)
109680 Defence Technology Tower A109681 Central Manpower Base (CMPB)
109682 Defence Technology Tower B117386 Defence Technology Tower B
117536 1, Pulau Ular117605 Power Grid
117630 Stockport Road118326 Tanjong Berlayer Camp
129817 Clementi Camp139302 Ayer Raja Camp
149051 Special Operation Command149373 Queenstown Remand Centre
178880 Parliament House248843 Tanglin Camp
307987 IRAS2367833 Mount Vernon Camp
397970 Guillemard Camp2417902 Kaki Bukit Prison School
465556 Bedok Camp2478937 Singapore Prisons Quarters
478969 Bedok Reformative Training Centre2498760 Changi Exihibition Centre (Airbase)
498761 Changi Exihibition Centre (Airbase)2498802 1 Changi North Way
498819 Changi Naval Base2498834 Tanah Merah Prison
499611 8 Changi North Way2506969 Changi Prison Complex Cluster B
507087 Selarang Camp2507093 Changi Camp
507709 Changi Prison Complex Cluster A2508487 Hendon Camp
509863 Changi Airbase2509927 Trent Engine Overhaul Complex
509928 SIA Engine Test Centre2509932 Trent Engine Overhaul Complex
528765 21 Tampines North Drive 22534257 Paya Lebar Airbase
567754 Amoy Quee Camp2578775 601, Island Club Road
596302 Maju Camp2596472 Police KINS Training Camp
609278 Shell2609412 Vobak Building
609831 Caltex Jalan Buroh 1 Service Centre2619110 Jurong Port
619523 ST Kinetics2628054 29, Tanjong Kling
628398 Tuas Naval Base2628439 Tanjung Gul Camp
629122 Jurong Shipyard2629351 50, Gul Road
629353 Keppel Shipyard (Gul)2629888 Keppel Shipyard
637559 Pasir Laba Camp2637607 Tuas Power Station
638357 Jurong Camp I2638361 Jurong Camp II
638364 SAFTI Military Institute2638501 ST Marine
638709 15, Tuas Crescent2638717 23, Tuas Crescent
667988 Bukit Gombak Camp2669638 Hillview Camp
669642 Gombak Base HQ2669644 Gombak Base
669645 Ministry of Defence2669646 Bukit Panjang Camp
688248 Kranji Camp III2688253 Police Dog (K9) Unit
688255 Mowbray Camp2688256 Kranji Camp II
688257 Kranji Camp2688793 Stagmont Camp
689953 Keat Hong Camp II2689954 Keat Hong Camp
698956 Tengah Air Base2708972 Murai Camp
708976 Lim Chu Kang Camp II2718919 Sungei Gedong Camp
729753 Mandai Camp2729754 Mandai Camp II
729756 Mandai Hill Camp2738103 Woodland Check Point
738203 Woodland Check Point2738406 60 Woodlands Industrial Park D
738700 Woodland Check Point2757618 Sembawang Camp
757621 Chong Pang Camp2757752 Sembawang Airbase
757753 Khatib Camp2757758 Dieppe Barracks
758103 Senoko Power Station2759907 Senoko Incineration Plant
759945 Admiralty West Prison2759956 Sembawang Shipyard
759956 Sembawang Wharf2759957 Sembawang Prison
769194 4 Lorong Chencharu2778895 Nee Soon Camp
778900 Nee Soon Camp (Leo North)2779914 Nee Soon Camp (SCDF)
797792 Seletar Airport Passenger Terminal2797809 Seletar Airport
819658 Changi International Airport Services2819659 SATS Inflight Catering Centre 1
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